Utility Gas and Power, LLC
2680 Corporate Park Dr. Suite 100
Opelika, AL 36801
Toll Free: 1-855-747-4931
Frequently Asked Questions
What is the Customer Select Program?
In Illinois, customers have the option to buy gas and power from an Alternate Supplier (such as UGP), rather than the utility. This program offers customers more competitive rate choices and added control over their natural gas rate and power rate.
Am I eligible to switch to Utility Gas & Power?
If you currently receive your gas from Nicor Gas and your account is active and in good standing, you are eligible to switch to Utility Gas & Power as your supplier. Your utility company may charge a $10 fee for more than one switch within a 12-month period.
What rate plans are available?
UGP offers a variety of competitive rate packages, including fixed, market, and combination plans. See our RATES page for more details. We can also help you choose a program that best fits your family or business, just give us a call toll-free at 855-747-4931.
What will my current natural gas utility do when I switch?
-Continue to deliver your natural gas as always.
-Handle any service and emergency calls and issues.
-Send your monthly bills as always, but with your new UGP rate.
Can I remain on my budget billing plan?
Yes, your billing process will remain the same. You will still receive one monthly bill, but your new UGP rate will be listed as a line item instead of the utility Natural Gas Cost rate.
Do I have to call my current utility when I enroll with Utility Gas and Power?
No. Utility Gas & Power will contact your utility for you to let them know that you are making the switch to us as your natural gas supplier. There is no hassle or service interruption.
What are the benefits of Gas Customer Choice with Utility Gas & Power?
-Many more billing plan options, including rate security.
-Personalized customer service from the experienced Utility Gas & Power team.
-Fast, easy, and convenient enrollment.
If I have questions, who should I contact?
You should still contact your utility for all billing and maintenance issues. Call Utility Gas & Power with any questions about your natural gas rate.